Refund policy
Jiroh accepts returns. This only applies if your order is returned no later than 14 days from the date of receipt.
Please attach the invoice to your return package. We do not accept items that have been worn, altered, or
washed. As soon as we have received the returned items and they have undergone a quality control check we
will credit your account/credit card. We only credit the same card that was used to purchase the items, in that
way we can limit the use of stolen credit cards. Please keep your postage receipt as a proof that the package
was sent.

You are responsible for the return expenses. Please contact jirohcph@gmail.com for return address.

Shippinng info:
DENMARK:
GLS – SHOP DELIVERY – 50,00 DKK
Delivery approximately within 1-5 business days

EU:
GLS – SHOP DELIVERY/EURO BUSINESS PARCEL €12,00
Delivery approximately within 2-7 business days

WORLDWIDE:
UPS – STANDARD DELIVERY – $22,00
Delivery approximately within 5-10 business days

Privacy policy
This Privacy Policy describes how your personal information is collected, used, and shared when you visit or
make a purchase from Jiroh.dk (the “Site”).
Personal information we collect
When you visit the Site, we automatically collect certain information about your device, including information
about your web browser, IP address, time zone, and some of the cookies that are installed on your device.
Additionally, as you browse the Site, we collect information about the individual web pages or products that
you view, what websites or search terms referred you to the Site, and information about how you interact with
the Site. We refer to this automatically-collected information as “Device Information”. We collect Device Information using the following technologies:
– “Cookies” are data files that are placed on your device or computer and often include an anonymous unique
identifier. For more information about cookies, and how to disable cookies, visit http://www.allaboutcookies.
org. – “Log files” track actions occurring on the Site, and collect data including your IP address, browser type,
Internet service provider, referring/exit pages, and date/time stamps.
– “Web beacons”, “tags”, and “pixels” are electronic files used to record information about how you browse the
Site.

Additionally when you make a purchase or attempt to make a purchase through the Site, we collect certain
information from you, including your name, billing address, shipping address, payment information (including
credit card numbers), email address, and phone number. We refer to this information as “Order Information”.
When we talk about “Personal Information” in this Privacy Policy, we are talking both about Device Information
and Order Information.

How do we use your personal Information?
We use the Order Information that we collect generally to fulfill any orders placed through the Site (including
processing your payment information, arranging for shipping, and providing you with invoices and/or order
confirmations). Additionally, we use this Order Information to:
– Communicate with you;
– Screen our orders for potential risk or fraud; and
– When in line with the preferences you have shared with us, provide you with information or advertising
relating to our products or services.

We use the Device Information that we collect to help us screen for potential risk and fraud (in particular,
your IP address), and more generally to improve and optimize our Site (for example, by generating analytics
about how our customers browse and interact with the Site, and to assess the success of our marketing and
advertising campaigns).

Sharing you personal Information
We share your Personal Information with third parties to help us use your Personal Information, as described
above. For example, we use Nets to power our online store-you can read more about how Nets uses your Personal
Information here: https://www.nets.com/legal/privacy. We also use Google Analytics to help us understand
how our customers use the Site — you can read more about how Google uses your Personal Information here: https://www.google.com/intl/en/policies/privacy/. You can also opt-out of Google Analytics here:
https://tools.google.com/dlpage/gaoptout.
Finally, we may also share your Personal Information to comply with applicable laws and regulations, to
respond to a subpoena, search warrant or other lawful request for information we receive, or to otherwise
protect our rights.

Behavioural advertising
As described above, we use your Personal Information to provide you with targeted advertisements or marketing
communications we believe may be of interest to you. For more information about how targeted
advertising works, you can visit the Network Advertising Initiative’s (“NAI”) educational page at http://www.
networkadvertising.org/understanding-online-advertising/how-does-it-work.
You can opt out of targeted advertising by using the links below:
– Facebook: https://www.facebook.com/settings/?tab=ads
– Google: https://www.google.com/settings/ads/anonymous
– Bing: https://advertise.bingads.microsoft.com/en-us/resources/policies/personalized-ads
Additionally, you can opt out of some of these services by visiting the Digital Advertising Alliance’s opt-out
portal at: http://optout.aboutads.info/.
Do not track
Please note that we do not alter our Site’s data collection and use practices when we see a Do Not Track signal
from your browser.

Your rights
If you are a European resident, you have the right to access personal information we hold about you and to
ask that your personal information be corrected, updated, or deleted. If you would like to exercise this right,
please contact us through the contact information below.

Additionally, if you are a European resident we note that we are processing your information in order to
fulfill contracts we might have with you (for example if you make an order through the Site), or otherwise to
pursue our legitimate business interests listed above. Additionally, please note that your information will be
transferred outside of Europe, including to Canada and the United States.

Data retention
When you place an order through the Site, we will maintain your Order Information for our records unless
and until you ask us to delete this information.

Changes
We may update this privacy policy from time to time in order to reflect, for example, changes to our practices
or for other operational, legal or regulatory reasons.
Contact us
For more information about our privacy practices, if you have questions, or if you would like to make a complaint,
please contact us by e mail at jirohcph@gmail.com or by mail using the details provided below:

Jiroh
Dronningens Tværgade 41
1302 Copenhagen K
Denmark

Terms of service
When you are shopping with Jiroh you are automatically accepting our sales conditions.
NOTIFICATION OF DEFECTS: All merchandise is covered by The Danish Sale of Goods, giving you 24
months to complain about an item. As a customer you can complain about defects and deficiencies that arise
within 24 months of the purchase. However, if the defects, deficiencies, or wear and tear are due to negligent
use, a lack of maintenance, or simply because of normal wear and tear your right to complain is renounced.
Jiroh.dk does not cover shipping fees in case of a complaint.
ITEM AVAILABILITY: We do not guarantee that all items included in the web shop are in stock at the time
of your order. In the unfortunate event that an item is unavailable, we will contact you shortly by e-mail.
CUSTOMS AND SALES TAX /VAT: All customers will have to pay the Danish sales tax/VAT. Jiroh.dk is not
responsible for these or for any fees charged by customs outside EU. The carrier will contact you in case of
any extra charges or customs clearance. This might delay the delivery. Please be advised that it is your responsibility
to pay for these extra charges.

Legal notice
In reference to the European online complaint portal ODR, here is a guide on how to file a complaint.
We advise customers to, in all situations, contact us if any product or service is unsatisfying, before filing a
complaint to the ODR.

A complaint about a product or service purchased from us may be submitted to: The Competition and Consumer
Authority’s Center for Complaint Resolution, Carl Jacobsen Vej 35, 2500 Valby – Denmark. You can
also complain to the Center for Complaint Resolution via www.forbrug.dk.

The European Commission’s online complaint portal can also be used when filing a complaint. This is particularly
relevant if you are a consumer residing in another EU country. Complaints can be lodged here –
http://ec.europa.eu/odr. If filing a complaint, you must enter our e-mail address – jirohcph@gmail.com